Policies

Align PhysioPilates & Wellness

Policies & Procedures

Studio Etiquette

We’re committed to creating a calm, welcoming, safe, and respectful environment for everyone. As part of our Wellness Community, we ask that you help us maintain that experience by following these simple studio guidelines:

In order to maintain a clean and healthy studio space, no outdoor shoes are allowed inside the main studio. Please remove your shoes upon entry and store in the provided shoe cubbies or under the bench up front until you leave.
As you enter the studio, please keep voices down and noise to a minimum, as there may be classes or private sessions still in progress.
If you arrive more than 10 minutes early, please wait in your car or outside until the transition between sessions, as there is minimal waiting room space.
Please wear comfortable, athletic or soft casual clothes that you can move your entire body in. No denim, cargo shorts, belts, zippers, buttons, large or dangling jewelry, etc., as these can pose a safety concern and can damage the equipment. Clothing should adequately cover all private areas of the body at all times and through all movements.
Please silence your phones and watches before you enter the studio and leave phones and belongings in the cubbies up front. Please avoid bringing valuables into the studio.
No gum chewing is allowed in the studio.
Please refrain from wearing perfume, as many of our clients are allergic or have sensitivities to fragrance.
Please do not put on lotion before coming to the studio, as this can pose a safety concern and the oils can damage the equipment.
Water only is permitted in the studio. Please bring your water in a sealable water bottle. Please avoid bringing lidded cups (e.g. Stanleys), as they can easily spill if knocked over.
At the end of your classes, clean all equipment that you touched, put away props, and leave your equipment in a safe position ready for the next client (e.g. Reformers always left with 2 reds & 1 green spring attached).

"Above all, learn to breathe correctly."

~ Joseph Pilates

Studio Policies

Pilates Socks Policy

At Align, we highly encourage practicing Pilates barefoot. Pilates Socks are NOT required. Your feet are your foundation, your connection to the earth, and are full of nerve-endings that provide invaluable sensory and proprioceptive information to your nervous system about how your body should adapt to movement and where your body is in space. Direct contact with the equipment and mat encourages your feet and toes to move and engage more naturally, supporting stability, balance, and body awareness throughout your practice.

If you prefer to wear socks for comfort, warmth, or personal preference, we require that they be proper Grip Socks meant for studio use. We highly recommend socks with individual toes, as we often focus on foot mobility, articulation, and strengthening exercises.

Health & Safety Policy

All clients must complete a Health Intake Form before their first visit and inform us of any injuries, limitations, and health conditions. This information helps us tailor individualized guidance and appropriate modifications for a safe, effective practice. All personal health information provided on the Health Intake Form, or obtained thereafter, is protected under the Client Privacy Policy.

If you are experiencing symptoms of illness, we ask that you please reschedule your sessions until you are cleared of symptoms and feeling better.

Release & Waiver

All clients must sign a Release & Waiver before their first visit. By attending Align PhysioPilates & Wellness, you understand and agree that Pilates involves physical activity and some possible risks. You agree to release Align PhysioPilates & Wellness from any liability for injury, illness, or damage to personal property connected to services related to this facility.

Clients under the age of 18

If a client is under the age of 18, a waiver must be signed by a parent or legal guardian before their first visit. Clients must be 16+ years old to participate in Group Classes. Please contact the studio directly if you would like to schedule a private or semi-private session for a client ages 12 to 15. Clients under the age of 12 will be assessed on a case-by-case basis.

Parking

All Street Parking on Pelham Avenue and Dorothy Ford Lane is available for client use on a first-come basis. Please note, there is a 2-Hour Limit for all Street Parking. If parking in the Publix Garage, clients are asked to park on the 2nd Floor or above. Upper floor Garage Parking can be validated by the studio.

Inclement Weather

At Align, the safety of our clients and instructors is our first priority. If bad weather is expected to affect a class or we plan to close the studio, we will notify you as soon as possible via email or text. If the studio remains open, please use your best judgment when deciding whether to travel to your appointment, and let us know if you need to cancel, so that we know you’re safe. Any classes cancelled due to weather will not count against your class or session credits.

Booking Policy

All Group Classes and Appointments must be booked in advance through our online scheduling system, Momence, or through the studio directly. Walk-ins are not permitted. In order to book through Momence or use the Momence mobile app, you must first create an account. Please contact the studio with any questions regarding booking or session packages.

Cancellation Policy

We have a firm 24-Hour Cancellation Policy for all Group Classes and Appointments. Cancellations must be made at least 24 hours before the start time of the scheduled service. Cancellations made inside the 24-hour window will be charged the full amount of the scheduled service, or a session will be deducted from your current package. Failure to attend without notice will result in a no-show cancellation charge in the full amount of the scheduled service, regardless of active packages. Group Classes may be cancelled online in your Momence account or on the app. Please contact the studio directly for any Appointment cancellations and rescheduling.

Late Arrival Policy

In order to protect the flow of class, as well as the time and safety of all clients and instructors, no client will be permitted to join into a Group Class if they arrive more than 5 minutes after the class start time. In the case of late arrival, the studio reserves the right to deny a client entry into class and charge the client’s account for a late cancellation. For clients arriving late for a scheduled appointment, the service time will be reduced by the length of the start delay. The session will still end at the scheduled time, and there will be no adjustment to the service fee.

Waitlist Policy

If a Group Class is fully booked, you may add yourself to the waitlist. If space becomes available, you will automatically be added into the class and notified by email or text. If you are added into a class less than 24 hours before the class and you decide to cancel, the standard late cancellation policy will apply. Please note, you can be added into class from the waitlist up until 30 minutes before the class start time. If you no longer plan to attend, please remove your name from the waitlist.

Refund Policy

All sales are final, non-refundable, and non-transferable.

Contacting the Studio

We love staying busy teaching classes and working with clients, so please note that Phone Calls, Voicemails, and Emails cannot always be answered or checked regularly throughout the day. If you need a more timely or immediate response, we ask that you please TEXT the studio or your instructor.